Shipping and Returns information is entered via the Information Manager.
Shipping Details
Next Day Shipping
Orders (on in-stock items) placed monday to friday, will take 24-36 hours to process and ship. Your package will arrive the next business working day, from the date your package was shipped. Orders (on special order items) will take 7-14 days to ship.
In case of lost package, please contact us within 30 day's of the purchase date. Claims submitted after 30 day's will not be accepted.
Returns & Exchange Policy
Petulia values your satisfaction.
You can return goods, for any reason, within 7 days of receipt for a full refund or exchange. If you need to return an item to us you simply send an email to info@petulia.co.uk providing the following details:
Order number
Item(s) you wish to return
Reason(s) for return (you don't have to give us a reason but all feedback is greatly valued)
Returned apparel must be unworn, unsoiled and in perfect condition; Which includes protective shields on briefs, items properly folded with all tags in place.
Apparel which has been soiled, mishandled, abused, wadded up or laundered will be returned to the purchaser. No exchange or refund will be issued.
Exchange for size, colour or stlye of the same group will be made if the original merchandise is returned to us within 7 day's of the shipment date. No additional shipping or handling fee's will be incured.
Sales for special orders are final.
Returns & Exchange Procedures
Ship your package insured and recorded, for your protection if lost.
